Support

This page is the public support page for the Titane Intelligence Shopify App Store application.

For non-Shopify Titane Intelligence services, you can also contact us at contact@titane-intelligence.com.

Contact

Email: contact@titane-intelligence.com

Please include:

Your Shopify store domain.
A short description of the issue.
What you expected to happen.
What happened instead.
A screenshot if useful.

Response time: within one business day, Paris time, Monday to Friday.

Frequently asked questions

When will I see my first recommendations?

Usually within 48 hours of installing the App. The initial data sync may take a few minutes for small stores and longer for large catalogs.

How often are recommendations refreshed?

Recommendations refresh continuously as your catalog and orders change.

Where is my Shopify data stored?

Shopify merchant data is stored in AWS Paris (eu-west-3). See our Privacy Policy for details.

How do I add recommendation blocks to my theme?

After installing the App:

Go to Online Store > Themes > Customize.
Open the page where you want recommendations.
Add the corresponding Titane recommendation block.
Save the theme.

How do I uninstall the App?

From your Shopify admin, go to Apps, select Titane Intelligence, and remove the App.

After uninstall, data may be retained for a 30-day recovery window in case you reinstall, then permanently deleted.

How do you handle privacy and deletion requests?

Titane listens to Shopify's required privacy webhooks for customer data access, customer deletion, and shop deletion. Privacy requests can also be sent to contact@titane-intelligence.com.

Is the App compatible with large catalogs?

Yes. Large catalogs may take longer to sync during the initial setup, but the App is designed to support stores with many products.